About the Position

As an Account Manager, you will take care of our customers after a successful sales process and ensure optimal implementation and use of our AI voice agents. You are the main point of contact for customer needs and inquiries, playing a crucial role in building and maintaining long-term customer relationships. Your goal is to maximize customer satisfaction and identify growth opportunities within existing customer accounts.

Your Tasks

• Managing your own customer base from the onboarding phase to ongoing collaboration

• Coordinating the implementation and optimization of AI voice agent solutions

• Regular customer discussions and proactively highlighting improvement opportunities

• Identifying and realizing cross-selling and upselling potentials

• Close collaboration with technical teams for optimal customer support

• Monitoring and ensuring customer satisfaction

Your Profile

• Experience in customer management or account management, preferably in the SaaS or technology sector

• Strong customer orientation and problem-solving skills

• Understanding of technical contexts and implementation processes

• Strong communication and negotiation skills

• Structured and independent working style

We Offer

• Responsible position with direct customer contact

• Continuous training opportunities in customer management and AI technology

• Attractive compensation model with performance-related components

• Modern working environment with up-to-date tools and technologies

• Team events and company-wide knowledge sharing